Do you know that air passengers in the Philippines are now
protected whenever they travel. 2014 has
been a nightmare for a lot of airline passengers. From experiencing traffic to
and from the airports, long queues in check-in counters, delayed flights, low standard
airport lounge and boarding areas. It’s still a struggle traveling around the 7,107
Philippine Islands.
Y’all need to know your rights as a paying customer…knowing is one thing, being firm on getting your benefits is another.
Hope my blog can help you get around things in your future
airline travels.
AIR PASSENGER BILL OF RIGHTS
IN CASE OF CANCELLATION OF FLIGHT YOU ARE ENTITLED TO THE FOLLOWING:
Note: cancellation should be attributed to the carrier.
A. Be notified thru
text or call by airline representatives.
B. Meals or vouchers of
the sameC. Hotel accommodation near the airport
· transportation from the airport to the hotel,
D. Reimbursement of the value of the fare,
· taxes and surcharges included, of the sector cancelled, or both/all sectors,
E. Be endorsed to another air carrier without paying any fare difference, or, within
thirty (30) days, to a future trip within the period of validity of the ticket. However, for
rebooking made in excess of the aforementioned thirty (30) days for a trip likewise
within the validity of the ticket, fees and/or fare difference shall apply.
Exemptions:
A. The carrier
cancelled the flight 24 hours before the ETD (estimated time of departure)
B. The air carrier
cancels the flight because of force majeure, safety and/or security reasons, as certified by the Civil Aviation Authority of the Philippines, you shall be
reimbursed for the full value of the fare.
CUSTOMER SERVICE INFO
Philippine Airlines - (632) 777.5932
Cebu Pacific Air - (632) 702.0888
Reference:
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